How Subscriptions Work
When you choose a Subscribe & Save option, you select a delivery frequency (every 1, 2 or 3 months, depending on the product). We will automatically charge your payment method and ship your order at that frequency until you cancel. Your first order is charged and shipped when you check out.
Subscription Benefits
Subscription orders receive 10% off and free shipping on every delivery. Subscription discounts apply only to subscription orders and cannot be combined with other discount codes unless stated otherwise.
Billing
By subscribing, you authorize us to charge your saved payment method for each recurring order, including applicable taxes. The price charged is the subscription price shown at the time of each order. If a payment fails, we will try again and notify you by email. If it keeps failing, your subscription may be paused.
Managing Your Subscription
You can skip, pause, change the delivery date or frequency, update your payment method or shipping address, and swap or add products at any time in your customer account or through the link in your subscription emails.
To apply to your next delivery, make changes at least 48 hours before the scheduled date.
Cancellation
You may cancel after your 2nd order (your first order plus one recurring order). Skipping and pausing are available at any time. You can cancel in your customer account or by emailing support@shopshayba.com. Cancellation takes effect for the next scheduled order, and we will confirm by email. You will not be charged again after you cancel. Orders already processed or shipped are not cancelled.
Reminders
We will email you before each upcoming order so you can skip, change or cancel it. This notice is sent a few days before the charge.
Price Changes
We may change subscription prices or discounts from time to time. We will notify you by email at least 14 days before a change applies to your next order. If you do not agree, you may cancel before the change takes effect.
Out of Stock Products
If a subscribed product is out of stock, we may skip that delivery, ship the rest of your order, or contact you to choose a replacement. You will not be charged for items we do not ship.
Changes to These Terms
We may update these Subscription Terms by posting changes on this page. Your continued subscription after changes are posted means you accept them.
Customer Support
Email: support@shopshayba.com
WhatsApp: +1 (828) 570-0476