Returns Window
United States, Canada, Australia: 30 days from delivery.
EU, UK, and all other countries: 14 days from delivery.
Eligible Items
All products are eligible for return. Products may be opened and tried, but must show only minimal use (used a few times). Before approving a return, we'll ask for a clear photo of the product. Products that are half used or more will not be accepted. All returns are subject to approval by our team. Partial returns of bundles and sets (kits, collections, trios) are accepted, and individual items can be exchanged.
Incorrect Items & Packaging
If you received the wrong item or an item is missing from your order, contact us within 7 days of delivery with your order number and a clear photo. We'll resend the correct item free of charge, plus a discount code or store credit for your next order. Refunds are not issued in these cases. Damaged outer boxes, dented packaging, or scuffed product packaging are not considered damage and are not eligible for a refund or replacement. Packaging may be affected during transit, which is outside our control, and does not affect the product inside.
Return Address
Do not send anything before your return is approved. Unapproved returns will not be accepted.
1309 Coffeen Ave, Sheridan, WY 82801, United States
Return Shipping
Return shipping is free for approved returns where the product didn't suit you or didn't match its description. For returns due to ordering mistakes (wrong product or size chosen), return shipping is paid by the customer.
Refunds
Refunds are issued within 5–10 business days after our team receives and approves your return.
Exchanges
We offer free exchanges if a product didn't suit you or you received the wrong item.
Cancellations
Orders can be cancelled within 30 minutes of being placed. After that, orders can no longer be cancelled.
Customer Support
Email: support@shopshayba.com
WhatsApp: +1 (828) 570-0476
Last updated: October 1, 2026